Satisfaction Survey

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Patricia Olds, Last week

Prompt, Professional service.

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Tom Arevalo, Last month

WOW...I don't even know where to start!!! Great customer service, straight forward and to the point. We had a blower motor fail on a Carrier unit on a Friday (mind you this is a 24-7 call center)...contacted Purl's just before lunch on the same day...I expected to hear "oh we cant make it out till next week," just like all the other service companies were telling me but to my surprise I did not get that response from Purl's...the response I had was them trying to make every effort to help us out as soon as possible. After giving more details about our situation to Purl's they were proactively doing research on finding a motor before we had even committed to getting them out to fix the issue. I knew right then and there they were going to be the ones to get us up and running that same day!!! That is exactly what happened, they came to the rescue with the correct motor on hand, replaced and tested the system and we were up and running at close of business the same day. Best transaction I have been part of. Thank you Pat and the Purl's team for a job well done!!!

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Nova Weycker, This year

I called because our AC had gone out, they fit us in the same day! Victor was on time, respectful and knowledgeable and got us back up and running. Will definitely use them again.

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Gloria Charles, This year

Called for service asap and they responded promptly to my special request.
Motor on our A/C was replaced in a timely & professional manner.
Thank you Purl's!!

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Charles Hastings, This year

We've been using Purl's now for over three years. They have always been professional and have provided incredible service for both our Heating And Air Conditioning. We had to have some extensive work done this week and they did a phenomenal job from start to finish. I highly recommend their services. They sent it to highly trained technicians, Chuck & Omar. They were incredibly thorough and explained each stage of their installation.

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Donna Adams, This year

They were awesome

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Matt Harry, This year

Purl's has been the local state of the art for professional service for many years. They did the original installation of climate control systems when we built our house 20 years ago, so when it came time to replace our A/C we gave them a shot at our business again. Fast and courteous, knowledgeable and professional, we're really happy with the work Purl's has done for us. Highly recommended!

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Wayne Palmer, This year

From the first phone call to the final delivery, the performance of the entire Purl staff was flawless. My experience with Jacob was exceptional. He communicated clearly, he offered professional, help and guidance where needed, he responded after hours to time sensitive concerns, and was polite and cheerful throughout the entire process. Purl's also beat their competitors on price. It is refreshing to have a "WOW" experience in today's environment! Well done, everyone!

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Andy Xiong, Last year

Great business. Very friendly staff and knowledgeable tech. Contacted them through Carrier for a warranty repair. They were able to get it resolved in less than 24 hours.

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Jan Zitek, Last year

Purl's did an excellent job replacing our HVAC system. They came quickly and efficiently installing a new system even providing us a portable unit so we could rest comfortably during 100 degree weather. We are very happy and cool.