Satisfaction Survey

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Donna Adams, This week

They were awesome

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Matt Harry, Last week

Purl's has been the local state of the art for professional service for many years. They did the original installation of climate control systems when we built our house 20 years ago, so when it came time to replace our A/C we gave them a shot at our business again. Fast and courteous, knowledgeable and professional, we're really happy with the work Purl's has done for us. Highly recommended!

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Wayne Palmer, Last month

From the first phone call to the final delivery, the performance of the entire Purl staff was flawless. My experience with Jacob was exceptional. He communicated clearly, he offered professional, help and guidance where needed, he responded after hours to time sensitive concerns, and was polite and cheerful throughout the entire process. Purl's also beat their competitors on price. It is refreshing to have a "WOW" experience in today's environment! Well done, everyone!

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Andy Xiong, This year

Great business. Very friendly staff and knowledgeable tech. Contacted them through Carrier for a warranty repair. They were able to get it resolved in less than 24 hours.

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Jan Zitek, This year

Purl's did an excellent job replacing our HVAC system. They came quickly and efficiently installing a new system even providing us a portable unit so we could rest comfortably during 100 degree weather. We are very happy and cool.

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Tammie Joy Rousey - Crafton, This year

A blessing as always the technician Kenny came out today to help with my unit. They moved at lightning g speed in response to my call Sunday evening by 8:10 am on Monday and had my unit working perfectly. Good job purls

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Vernon Klavon, Last year

Purl's Sheet M. & AC installed a complete Heat Pump system (same system heats and cools interior air), including ducting and registers. They also installed a new tankless (on demand) water heater. They also made recommendations based on my particular situation. They provided different options and I made the final choice of which units to install. They were patient with my taking a number of days to review the alternate proposals, do research on the Internet and ask them more questions. After I made the final purchase decisions Purl's technicians did the work in a timely manner and kept the work areas clean while also containing the dust. When completed they removed all refuse and an old evaporative cooler, wall heater and water heater. I've been using the new systems for about a month and very happy so far. I should also see some significant reduction in energy use, but I need to have more time to see how that works out. Since I made the final choices on the systems installed, I will be responsible for whether there are significant financial savings.

My home is in Fresno, but I chose a Madera based company, Purl's, to provide my new systems. When I researched, including getting bids from Fresno based companies, I was disappointed by the results. I researched companies on the Internet and discovered Purl's. I'm glad I did.

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musicmind637, Last year

Awesome service! Great, hard working guys, hard to find these days! Love my new system, thanks again Purl's!

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Lesli Malady, Last year

I loved working with them all the way from the sales staff to the installation crew. Very informative and did exactly what they said they would do. They had a tough installation with little room to work but did the job perfectly!

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Patricia Sandoval, Last year

Our fireplace insert would not stay on. Was efficiently repaired within 24 hours of call. Technician was professional and courteous. Price was extremely reasonable.