Reviews
I'd like to wholeheartedly thank and praise the young technician, Christian, who serviced my unit today. My experience with him was the exact opposite of the day before when a competitor's technician looked at the same unit. Not only did the competitor's tech fail to fix the problem, they essentially condemned the furnace and told me I was looking at either an $8,000 repair bill or replacing the whole unit at even greater cost! That tech attempted to pressure me to buy a new unit soon. Don't wait, he exclaimed! It was like dealing with a used car salesman.
The Purl's technician, on the other hand, diagnosed the problem in less than a minute and had the furnace working in short order. As I watched, he did a much more thorough inspection that the tech from the competitor. No unnecessary upselling, just competent workmanship and good, straightforward, communication. I am now a Purl's customer and will be recommending them unreservedly. However many "stars" are available to rate this tech, he gets them all.
Purl's Sheet Metal and Air Conditioning has been our go to for as long as I can remember! We have been homeowners for over 50 years! They are very dependable! Thanks Purl's!
They did a great job installing our new unit.
Excellent service! The technician was on time, hard working and explained everything that he worked on. He was also very courteous. We will definitely be calling them again.
I have used Purls for my HVAC at my home as well as at my business for the past 20 years. They have never let me down, and I would not hesitate to refer them to anyone I know. This Company is professional, friendly and very clean. I never hesitate to refer them to family and friends.
Our air conditioning was having issues a week ago on Friday. I contacted a different company because they had installed a hot water heater for us in June. Their tech came out on Saturday and I told him the unit is running, but no cold air is coming out. Tech was on the roof about 10-15 minutes. He came to the door and told me our unit was pretty old, has a leak in the coil and had no refrigerate left in it, and the unit was frozen. He said it would cost about $10,000 to repair or at least $20,000 to replace, but we have financing. After discussing the situation with my wife we decided to get a second opinion.
My wife's stepfather has used Purl in the past. I spoke to one of the owners Kurt and he said someone could be out later on Saturday afternoon. One of Purl's senior techs Kenny came and I told him what the tech from the other company told me. Kenny went up on the roof for about 10-15 minutes than asked me to come outside so he could show me a photo. While Kenny was looking at the unit he had us turn the air on which is something the other tech never asked us to do. First Kenny said you DO NOT HAVE A LEAK IN YOUR COIL and second UNIT IS FULL OF REFRIGERATE! Picture he show me was a piece of insulation that was stuck in the air duct. Kenny said that shouldn't be there! Kenny asked if could come in the house and look in the vents and attic. When he went up into the attic he saw that the main air duct that goes to the unit had been smashed like a pancake. Kenny said that's your problem right there.
Kenny took the time to investigate and find out what the problem was because it suddenly stopping didn't make any sense. Kenny was professional, nice and most of all HONEST!! Purl is who we will call for any work we need on our AC in the future not Lee's!!!! I would definitely give Purl 100% and 5 ?? rating
I called to have my AC unit serviced. I was expecting a week waiting period. I was happy to hear that they would be here the following day. ??????
Very good work and convenient. Highly recommended
Purl's replaced our A/C unit and duct works years ago. We enrolled in their maintenance program and have always been impressed with the professional and courteous staff -same with our recent repair.
