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Katherine C.'s Profile Image
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Katherine C.

Owning a rental home out of town makes it hard to get companies to do service for you via just a phone call. So many wanted me to drive to the business and make the necessary arrangements and made me feel as if I was inconveniencing them with my questions. I then remembered my parents had used Purl's back in the 1990's so I gave them a call. From the moment they took my first call until the job was completed, I felt as though my business was appreciated and that I was not a bother. The office ladies kept in touch with me over invoices and Chris doing the job kept me updated with the work being done. The original A/C unit was installed by their company back in the mid 1940's and just recently stopped working, due to age. I gave them my tenant's phone number and they even worked with her as to her availability to be home for them to come and go as needed for the job. I HIGHLY recommend this company! Professional, appreciative, availability, and honest. Very hard traits to find in businesses these days. THANKS PURL'S FOR SUCH GREAT SERVICE AND EXPERIENCE! MUCH APPRECIATED!

Katherine's Profile Image
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Katherine

Thank you Purls! I lived in Madera for over 30 years and have never had customer service as great as I have with your company. This is how you were for my parents in the 1990’s, and why I chose to return for my purchase.

Thom's Profile Image
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Thom

We have hot water again! Thank you to Kurt and the guys from Purl’s Sheet Metal for getting the new water heater unit installed so quickly.

Darlene's Profile Image
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Darlene

The Dealer was efficient, never rushed us. They were knowledgeable and honest. This team during the installation was amazing!

Rhonda's Profile Image
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Rhonda

Last summer our air went out! It was the HOTTEST day of the year. The Purl's Staff were amazing and reasonable. Within minutes we were nice and comfortable again. Thank you Purl's!

Linda's Profile Image
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Linda

Punctual, honest, patient, friendly and professional! Purl’s is a company we can greatly recommend and has excellent staff.

Jan's Profile Image
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Jan

Service Technician took the time to explain the systems operation and trouble shooting. I really appreciated that! Excellent Job!

Lorraine's Profile Image
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Lorraine

They were here within an hour after I called! Excellent Service!

Ron's Profile Image
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Ron

Outstanding products and service. Purl’s is a very well established family business in our community.

Barbara's Profile Image
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Barbara

Purl’s has always given extra special service.

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Becky Moreno, Last week

We had our air go out on one of the hottest days so far this year. Pat was able to get us a service technician the very same day and Gabriel did a wonderful...

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Melvin Hanible, Last month

Put in a New air conditioner in my home last week did an outstanding job. Very professional company!!!

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Melinda Worstein, Last month

Luke,Sal and Daniel did a great job. All were very professional and vey polite. They used plastic to cover everything in the work area, cleaned up as they...

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virginia lehman, This year

For two years we had a radiant floor heater that no one could repair. By chance I called Purl's 'Sheet Metal & Air Conditioner service. The service person...

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Patricia Olds, This year

Prompt, Professional service.

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